Elite Member & Partner FAQ's

General Questions

• What is Rise? Rise is Arizona's premier housing coordination hub. We connect medical facilities and agencies with high-standard, vetted residential providers.

• Are you a housing provider? No. We are a logistics and coordination firm. We do not own the homes; we vet them, market them, and manage the placement process to ensure the highest quality of care.

For Housing Providers ($199 Membership)

• What does "Priority Referral" mean? When a hospital calls us with a placement, we look at our Gold Standard Members first. Non-members are only contacted if our member beds are full.

• How do the free Notary sessions work? Gold Members receive 3 complimentary sessions per month (Mobile or Remote). These can be used for leases, intake forms, or corporate documents. Additional sessions are billed at a discounted member rate.

• Do you guarantee 100% occupancy?While we cannot legally guarantee occupancy, our goal is to eliminate your vacancy. We act as your primary marketing engine to the largest referral sources in Arizona.

For Hospitals & Case Managers ($750 Placement)

• How fast can you place a patient? Our goal is a "Same-Day Transition." For requests received before 12:00 PM MST, we strive to have a vetted bed confirmed by the end of the business day.
• What if the placement doesn't work out? We offer a 30-Day Guarantee. If a resident is discharged or leaves the home within the first 30 days, we will coordinate one (1) replacement placement at no additional service fee.
• Do you handle the transportation? Yes. We can coordinate professional transport from your facility directly to the provider's door as part of our transition management.

After-Hours & Emergency Services

• Are you available after 5:00 PM or on weekends?Yes. We understand that discharge needs don't stop at 5:00 PM. We offer After-Hours Emergency Placement for an additional $250 "Rapid Response" fee. This ensures a coordinator is assigned immediately to handle the late-night transition.
• How do I reach someone in an emergency?Members and contracted facilities are provided with a 24/7 Emergency Coordination line upon sign-up.

​How do I pay for services?
We accept all major credit cards, ACH transfers, and corporate checks. For Enterprise Partners, we offer consolidated monthly invoicing to simplify your accounting process.

​Is the $199 membership a contract?
The Gold Standard Membership is a month-to-month commitment. You can cancel at any time with 30 days' notice, though most providers find the vacancy-reduction value far exceeds the cost.

​Can I use the Notary services for my personal documents?
Member Notary credits are intended for business operations (leases, contracts, etc.). However, members receive a 20% discount on all personal mobile notary services.
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Compliance & Quality Control

​What happens if a provider falls below standards?
Rise conducts random "Quality Check" visits. If a provider fails to meet our safety or cleanliness standards, their "Gold Standard" badge is suspended, and referrals are paused until the issue is rectified. This ensures our Hospital partners always receive the best options.
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Does Rise provide medical advice?
No. We are a logistics and coordination firm. All medical and clinical decisions remain the responsibility of the referring facility and the receiving housing provider.

​The "Arizona Advantage"

​Do you work outside of Pima County?

While we are based in Vail/Tucson, our network is throughout Arizona, including Maricopa and Cochise Counties. If you have a specific geographic need, contact our coordination team.

​Are you familiar with Arizona-specific housing laws?
Yes. Our leadership team has a background in Arizona Real Estate and Notarial Law, ensuring that our coordination efforts align with local regulations and professional standards.